SARK UCS/MVP Administration Guide

SARK UCS/MVP Version 2

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1. SARK UCS/MVP Version 2 Overview
2. SARK UCS/MVP Architecture
3. Quickstart Guides
4. First Steps with SARK UCS/MVP
5. Network Setup
   5.1 General Network Issues
   5.2 UDP Ports
6. Globals
7. Carrier Definitions
   7.1. Carrier Create
   7.2. Carrier Change
8. Device Definitions
   8.1 Device Create
   8.2 Device Change
9. Trunklines
   9.1 Trunklines Create (getkey)
   9.2 Trunklines Create (VOIP)
   9.3 Trunklines Create (Gateway)
   9.4 Trunklines Create (Sibling)
   9.5 Trunklines Create (DiD Group)
   9.6 Trunklines Create (CLiD Group)
   9.7 Trunklines Change
10. Internal Extensions
    10.1 Internal Extensions Create
    10.2 Internal Extensions Change
11. Route Definitions
    11.1 Route Create
    11.2 Route Change
12. Aliases (Speed Dial, Ring & Hunt Groups)
13. Queues
    13.1 Queue Create
    13.2 Queue Change
14. Agents
    14.1 Agent Create
    14.2 Agent Change
15. Multi-Level IVR
    15.1 Multi-Level IVR Create
    15.2 Multi-Level IVR Change
16. Custom Applications
    16.1 Custom Applications Create
    16.2 Custom Applications Change
    16.3 Custom Applications with MLIVR
17. Automation
18. Clusters (Multi-Tenancy Support)
    18.1 Cluster Create
    18.2 Cluster Change
19. QoS (Withdrawn 2.1.14)
20. Stats Panel
21. Flash Operator Panel
22. Headers
23. General Edit Panel
24. Call Back Panel
25. Tool Tips and the Tool Tip Edit Panel

Appendix

1. Telephony Card Detection
   1.1 Managed PCI Detection 2.2
   1.2 Managed PCI Detection 2.3 (DAHDI)
   1.3 TDM4xx/8xx Automatic Echo Tuning)
   1.4 mISDN2 Driver support and set-up
2. Softphone Guide
3. Bandwidth Considerations
4. Version 2 FAQ/Howto
   4.0 IMPORTANT!! - Starting and Stopping SAIL from the console
   4.1 Using Routes
   4.2 Setting up Siblings
   4.3 Setting Up Sipura ATA's
   4.4 Universal Provisioning thru TFTP and DHCP
   4.5 Provisioning for Polycom IP 320/330 phones
   4.6 Presence(Busy Lamp Fields & visual park and release)
   4.7 Using Commit and Regress
   4.8 Adding off-standard PCI Cards to the database
   4.8 Setting up a new carrier (e.g. telasip)
   4.9 Asterisk and yum updates to your server
   4.10 Using Greetings
   4.11 Setting up the AudioCodes channel bank
   4.12 Setting up the MultiTech MultiVoip 2xBRI and 4xBRI Gateways
   4.13 Setting up Distinctive ring tones via the SIP Header
   4.14 Implementing Class of Service
   4.15 How SARK UCS/MVP maps and switches your inbound calls
   4.16 How SARK UCS/MVP maps the flash operator console
   4.17 Wake-up call utility installation
   4.18 SARK-HA (Red Eye) High Availability Cluster Planning & Set up
   4.19 Vintage "bounce" and "campon" behaviour
   4.20 Planning and implementing Sound Recording 2.2.3, 2.3.1 and later
   4.21 Directed Call Pickup using BLF on Snom Handsets
   4.22 Making permanent modifications to SARK-controlled .conf files
   4.23 Planning and implementing SARK Hot Desking
   4.24 Calling an LDAP Contacts directory from Asterisk/SARK/SAIL
   4.25 Auto-provisioning Snom phones to use the SME LDAP contacts directory
   4.26 Using Digium's ADA CTI software for Windows
5. Dialplans
6. Keypad Operations