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SARK UCS/MVP Keypad Operations - Transfers

TRANSFERS, PARKING & GROUP PICKUP
Key data function Availability/Terminal Type Comment
# extension Blind Transfer internal (does not work with Mitel 52xx range, use "Transfer" key instead) Immediately transfer a call - use ONLY with analogue phones - usually turned off
*1 none One Touch Record internal Activates call recording
This is an in-band request. Actual key sequence may vary - refer to site administrator
*2# extension Attended Transfer internal Dial callee then transfer - use ONLY with analogue phones - usually turned off
Transfer Key extension Transfer All SIP phones Either blind or attended depending upon the phone type
Transfer + *5 none Call Park internal Parks the call into the first free park - usually used with BLF parks
*8 none Call Pickup internal Pick up ringing call on same group
*8 extension Directed Call Pickup internal Pick up specific ringing call - usually used with BLF and Visual Call Pickup on Snom or Aastra
Hold none Hold All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras Hold call and play MOH
Message Light/Mail Icon none Pick up voicemail All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras Connect to Voicemail 
*12*(nnnn)
 extension Temporarily Set Extension to Operator master user Useful in small office environments during operator rest/break periods
300 - 307 none Conference Rooms internal  
776 none Broadcast directly to the overhead page amps using the SARK Sound Card internal Check with your administrator to see if this feature is activated
701 - 702 none Parked call pickup internal  
* extension none dial or transfer to an extension's Voicemail internal Useful to transfer a call direct to an extension's voicemail box.




SARK UCS/MVP Keypad Operations - Diverts



DIVERTS
Key data function Availability/Terminal Type Comment 
*20*
 none Call Forward Immediate to Voicemail Toggle (CFIMVM) internal sets feature on/off 
*21*(nnnn)
 none or extension Call Forward Immediate (CFIM) Toggle internal Use with no extension to turn off 
*22*(nnnn)
 none or extension Call Forward on Busy Signal (CFBS) Toggle internal Use with no extension to turn off 
*23*
 none Clear All Call Forward Instructions (CLACF) internal clear all call forward instructions 
*27*(nnnn)
 extension Follow Me (RCFIM) internal Direct a remote extension's calls to the local station - requests your vmail passwd 
*28*(nnnn)
 none or extension Call Forward Immediate Open (CFIMOP) Toggle internal Use with no extension to turn off 
*29*(nnnn)
 none or extension Call Forward on Busy Signal Open (CFBSOP) Toggle internal Use with no extension to turn off 
*38*(nnnn)
 none or extension Call Forward Immediate Closed (CFIMCL) Toggle internal Use with no extension to turn off 
*39*(nnnn)
 none or extension Call Forward on Busy Signal Closed (CFBSCL) Toggle internal Use with no extension to turn off




SARK UCS/MVP Keypad Operations - Permissions



PERMISSIONS
Key data function Availability/Terminal Type Comment 
*24*
 none Allow Call Forward to External Numbers master user - requires password   
*25*
 none Deny Call Forward to External Numbers master user - requires password   
*30*
 none Set Master Timers to Automatic (default) master user - requires password Incoming calls will be checked against time of day 
*31*
 none Set Master Timers to global "CLOSED" master user - requires password Incoming calls will be routed to closed handler 
*32*
 none Set Master Timers to global "OPEN" master user - requires password Incoming calls will be routed to open handler




SARK UCS/MVP Keypad Operations - Voicemail



VOICEMAIL
Key data function Availability/Terminal Type Comment 
*50*
 password Local Voicemail internal connect to voicemail from own station 
*51*
 extension/password Remote Voicemail internal/external Connect to voicemail from another station




SARK UCS/MVP Keypad Operations - Miscellaneous operations



Miscellaneous
Key data function Availability/Terminal Type Comment 
*26*(nn)
 none or ring delay Set ring delay internal if no ring delay is specified the ring will not timeout 
*40*(nnnn)
 none, alias or extension Page internal Use with no extension to page all phones 
*52*
 none Echo test internal/external   
*55*
 none Time and date internal   
*56*
 none Check my extension number internal  




SARK UCS/MVP Keypad Operations - System Greetings



System Greetings
Key data function Availability/Terminal Type Comment 
*60*(nnnn)
 4-digit greeting number Record a system greeting internal Record a system greeting 
*61*(nnnn)
 4-digit greeting number Listen to a system greeting internal  




SARK UCS/MVP Keypad Operations - Agents and Queues



Agents/Queues
Key data function Availability/Terminal Type Comment 
*65*
 Agent Number/Password Log on as an agent internal   
*66*
 Agent Number/Password followed by # Log off as an agent internal   
*67*
 Agent Number ChanSpy Function master user - requires password Allows a supervisor to anonymously listen to agents servicing Queues 
*68*
 extension ChanSpy Function master user - requires password Allows a supervisor to anonymously listen to an extension
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Topic revision: r4 - 14 Jan 2010 - 21:34:55 - TWikiAdminUser
Main.DocChapter27 moved from Main.DocChapterApp01 on 15 Oct 2006 - 13:19 by SelintraLimited - put it back
 
    

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